Lisa leads Customer Experience Design and Innovation for Marriott International. In this role she and her team drive the CX journey management discipline across the company, create new experiences for our portfolio of 7400+ hotels, and launch new product and service lines. She loves the hospitality industry because it offers the opportunity to design for both physical and digital experiences and contemplates both product and service design. Lisa and her team are adept at combining consumer insights, creativity and pragmatism to drive new ideas to market.
Before finding her passion in travel and hospitality, Lisa developed a strong business and strategy mindset through years of consulting where she worked across a variety of industries including financial services, automotive, logistics, and CPG. It is this combination of strategy, business, and design thinking that she leverages to create customer experiences that drive loyalty and revenue.