14:40 - 15:10, Jenny Arden / Director of Design at Airbnb
15 November, 14:40 – 15:10

How Trust is Designed and Earned

A case study look at how Google (more specifically Waymo) and Airbnb have worked to earn (and sometimes fail) to gain user trust while developing some of the most advanced and disruptive businesses in the tech world.

Jenny Arden / Director of Design at Airbnb